Free Ground Shipping on all India orders above  4 items

Effective Date: 01.07.2023

This Refund and Cancellation Policy (“Policy”) outlines the guidelines for refunds and cancellations related to purchases made through the Caraa Soap and Skincare website (“Website”). By placing an order on our Website, you agree to be bound by this Policy.

  1. Order Cancellation

1.1

Cancellation by Customer: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if your order has not been processed or shipped. However, please note that we cannot guarantee cancellation once the order has been prepared for shipment.

1.2

Cancellation by Caraa Soap and Skincare: We reserve the right to cancel an order at any time for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraud. If we cancel your order, we will provide a full refund for the amount paid.

2. Refund Policy

2.1

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving the order. We may require photographic evidence or a return of the product to assess the damage or defect. We will provide a replacement product or issue a refund for the purchase price, including any applicable shipping charges.

2.2

Change of Mind or Dissatisfaction: We take pride in the quality of our handmade soap products. However, if you are not satisfied with your purchase for any reason other than damage or defect, please contact us within 3 days of receiving the order. We may, at our discretion, offer an exchange or refund for the purchase price, excluding any shipping charges. Please note that returned products must be unopened, unused, and in their original packaging.

2.3

Refund Process: Refunds will be processed using the original payment method within 7 days of our receipt of the returned product or confirmation of the refund eligibility. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

3. Return Shipping

3.1

Return Authorization: Before returning any product, you must contact us to obtain a return authorization. We will provide instructions for returning the product and may require additional information or documentation.

3.2

Return Shipping Costs: If you are returning a product due to damage, defect, or our error, we will reimburse you for the reasonable return shipping costs upon receipt and verification of the returned product. If you are returning a product for any other reason, you will be responsible for the return shipping costs.

4. Exceptions

This Policy does not apply to wholesale orders, custom-made products, or products purchased from third-party retailers. Please refer to the respective policies of the wholesale supplier or retailer for information on refunds and cancellations.

5. Contact Us

If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy, please contact us at:

Caraa Soap and Skincare

Shop No. 280, Nava Bajar, Karan, Chalthan,

Surat, Gujrat, 394305

 [Phone Number]

info@caraaherbal.com

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

Note: This refund and cancellation policy is a general template and should be customized to fit the specific needs and practices of your Caraa Soap and Skincare.

Close My Cart
Close Wishlist
Close Recently Viewed
Close
Close
Categories